Inquiry received — not yet replied

A message just came in. It's sitting in the inbox, unread and unassigned. Someone needs to pick this up.

→ Flagged automatically if no reply in 60 min

Replied — but conversation hasn't closed

A reply was sent, but the lead hasn't confirmed or gone cold yet. This one needs a nudge before they stop responding.

→ Reminder triggered if no activity in 24h

Team has responded — waiting on customer

Reply was sent. The ball is in the customer's court. Stays here until they respond or the inquiry is closed.

→ Moves to Follow-up if customer goes quiet again

No reply sent — lead may already be gone

This inquiry received no response within the expected window. The system has flagged it. Act now or mark it resolved.

→ Shows in Missed view and triggers team alert

Inquiry resolved — no further action needed

Booking confirmed, question answered, or lead marked as not interested. Stays in history for reference.